What can I do if I'm having trouble claiming rewards on my device?

trouble claiming rewards on your device? here's some steps that might help! for metamask/ronin/sequence wallet ensure your wallet is unlocked to initiate and approve transactions verify your wallet is set to the correct blockchain (the same as the reward blockchain) general troubleshooting steps try disabling gasless transactions within the transaction popup settings and attempt the claim again experiment with a different browser as compatibility may vary perform a hard refresh (ctrl+f5 on windows, cmd+shift+r on mac) to resolve potential cache issues affecting the claiming process if these actions don't resolve the issue capture console logs right click your browser and choose "inspect" (or press \[ctrl+shift+i on windows] or \[cmd+option+i on mac]) navigate to the "console" tab while on the page with the issue, try claiming rewards to generate relevant logs right click within the "console" tab and select "save as" to download the logs optionally, record a video of the process or take a screenshot to provide a clear understanding of the problem contact community support share the saved console logs, video recording, or screenshots, along with a detailed explanation of the issue and any error messages, with our support team this will expedite resolution following these steps should help identify and resolve barriers to claiming rewards on your device if issues persist, the information provided will assist our community support team in addressing the problem effectively