Knowledge Center
K
Questing
How to earn and open a loot box
Sponsorship & grant
How do I find out more about the Grant Program and partnerships from Community Gaming?
Account
I don't remember which email address I've used to sign up, can you help me to remember it?
I want to delete my Community Gaming account, how can I delete it?
How can I link my social media accounts to my Community Gaming profile?
I've lost access to my email address, how can I login to my account?
I am getting an error and unable to login my account, How can I login to my account?
Can I change the email address registered to my Community Gaming account?
Create Your Account
I'm having trouble receiving the email verification code in my mailbox.
What should I do if I cannot link my social media to Community Gaming (Discord, X)?
Organizer Support
How do I organize my first event on your platform?
Become a Tournament Organizer
I've applied to become an organizer but I still didn't get any response.
Creating/Organizing a tournament on Community Gaming
How to create a Crypto Tournament on Community Gaming
How to create a FIAT Tournament on Community Gaming
How do I gain Tournament Organizer Access on Communitygaming.io?
How to create a Tournament with Entry Fees enabled on Community Gaming
Why should I organize tournaments on Community Gaming?
How to create a NFT Tournaments on Community Gaming
How to create a No-Prize Tournament on Community Gaming
Wallet
What is a Community Gaming (CG) wallet?
When will I receive tournament payouts?
How can I unlink my ronin wallet?
How can I add a new network to my Metamask wallet?
What is a Ronin wallet?
How do I convert my crypto currency to USD?
I am unable to claim my rewards. It's stuck on spinning gear page.
What if I want to change my linked Ronin Wallet?
What should I do if I need native tokens to pay for gas-fees?
How do I link my Sequence Wallet?
What is a MetaMask Wallet?
What is a Sequence wallet?
Why cannot I switch or unlink my default wallet?
How can I claim my tournament rewards?
What if the cryptocurrency I won isn’t listed in my wallet?
How can I obtain a gasless transaction to transfer my rewards from community gaming to my wallet?
How do I transfer crypto out of my wallet?
Can I claim my rewards on my mobile phone browser?
What should I do if I'm having trouble linking my blockchain wallet (Ronin, Metamask, Sequence)?
How do I check my wallet balance?
What should I do if I can't use the Ronin wallet mobile app with Community Gaming on my mobile device?
What is a Cryptocurrency wallet?
What can I do if I'm having trouble claiming rewards on my device?
Other
I’m having issues. How do I get help?
How do I get plugged in to your community?
Who is Community Gaming?
Where do I report a bug?
What sets the Community Gaming tournament platform a cut above the rest
Tournament Support
How do I donate to a tournament's prize pools?
Join Your First Tournament
As a Tournament Organizer, can I earn an Organizer Fee?
I played a tournament and won a prize but I didn't receive it in my wallet.
How can I edit or change a bracket type for my tournament?
How can I change my team roster for a tournament?
How do I apply for a tournament grant?
Do I have to stream tournaments that I organize?
How can I contact Tournament Organizers
How do I cancel my registration?
Why do some participants go directly to round two?
I want to join a team tournament, but I don’t have enough teammates to create my own team.
Can we access CG with mobile devices and play tournaments on mobile devices?
I've sent an invitation to my friends but they didn't receive it to join my team.
How do I report match scores?
How can I create or join a team and invite other people to my team ?
What do I do if I can't register my team for a tournament?
Where can I find the Discord server for the tournament?
I registered for a tournament! How do I check-in?
How do I know if I’ve completed tournament registration?
Do you have free tournaments to play?
I am ready for the tournament but I don't see my opponent, where are they?
Xpeditions
Where can I find these XPeditions?
What is and how do I complete a Daily XPedition?
What is XPeditions? How does it work?
How can I verify my phone number?
How do I enable secure and instant tournament prize payouts?
How long do I have to complete an XPedition? What happens if I don’t complete it before time runs out?
How do I earn credit for following a link?
I don't see my quests anymore, where is it?
What and how many tokens can I earn for completing Quests?
Quest reward claimed, but it doesn't show in wallets page
I did all my XPeditions… Now what?
How often can I spin the daily spinner?
Can I claim my Quest rewards to an external wallet?
XPeditions are neat! Can I create an XPedition for Community Gaming users to complete?
How can I claim my Quest rewards?
How often are new quests added to the Points program?
What can I find inside loot boxes?
How do I earn points in the Summer Points Program?
Quests are live in my country and I have already successfully completed some quests. Why was my access to Quests revoked?
Are there any restrictions on who can participate in the Summer Points Program?
Failed to claim Quest reward
What is the Summer Points Program?
What are the benefits of participating in Quests?
How do I stay updated on new quests and announcements?
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